Terms & Conditions
Dimitria Jordan reserves the right to change pricing at any time.
UK Delivery is via Royal Mail Special Delivery or courier and will require a signature on delivery. Delivery is charged based on your order value, which is outlined below. Tracking details will be provided.
Order total Delivery price
£50- £75 £10
£75 - £125 £15
£125 - £200 £20
£200 - £400 £25
For international orders, delivery will be charged on an individual basis and depending on the weight of your order. You, the client, will be responsible for any custom or import taxes that may apply to your package upon entry to your country, as well as any charged or tariffs.
All quotes are valid for 14 days (10 working days) from date of sending to the client. Quotes are valid for stationery to be designed, printed and delivered within 8-10 weeks. On-the-day stationery quotes will not be provided more than 3 months in advance. Our pricing section can provide guideline prices.
Once your order has been placed, and your details have been sent across, we will begin working on your pdf proofs and send to you within 2-3 working days.
Your order includes two rounds of revisions. Each set of revisions, if required, will be sent to you within 2-3 working days.
All proofs are in pdf format. If you would like a printed proof, this can be arranged and will be quoted on an individual basis.
All orders include two rounds of design changes. Each additional round after this time will be charged at £45 per revision.
Colours on screen will vary slightly to the printed version. Colours may also vary between the print runs at different times. For example, on-the-day stationery printed at a later date, even though the colours may be the same, the different print run may result in a difference in colour to your invitations.
All stationery timelines will be provided to you, the client, before any work is started. Please note, timelines may change due to circumstances out of our control, such as printer delays, delivery delays, or sickness. Any changes will be communicated with you, the client.
As a guideline, please allow 4-6 weeks from the time your order is confirmed to delivery. (this is a guideline only and will vary depending on each client’s requirements and order.)
Please allow 10 working days for digital printing, and 10-15 working days for foil printing.
Any stationery required within 14 days (10 working days) will have an additional £35 rush fee. This is provided we have the availability to accommodate rush orders at the time, and will be confirmed with you before any work is started.
Before sending to print, you, the client, will be sent final artwork pdf proofs to sign off for printing. Once sent to print, no further changes can be made or mistakes rectified. Reprints due to client’s error will be the responsibility of the client to pay for.
Client errors include incorrect spelling and/or grammar, phone numbers, website urls, addresses, emails, or any other text.
Reprints due to our error will be at no cost to you, the client.
Additional invitations at a later date
We always advise you, the client, to order 5% - 10% of the total quantity (or between 5-10 invitation sets) as spares. If you require a small quantity of additional invitations at a later date, this will incur a fee of £35, plus the cost of each invitation.
A 50% non-refundable design fee will be payable once you, the client, confirm your order, and before any work is started. The remaining 50% will be payable before sending to print, and when all artwork is approved by you, the client.
Once your final proofs have been sent and approved by you, your final invoice will be sent for payment. Once payment has been received, your stationery will be sent to print.
Images on social media & our website
When placing your order with us, you consent for pictures of your wedding stationery to be used on our social media accounts and on our website for marketing purposes. Personal details such as rsvp addresses, phone numbers or emails (if applicable) on your stationery will be concealed and no personal data will be visible. You will not be tagged or made identifiable to any social media posts, unless agreed otherwise.
Loss or damage
Dimitria Jordan is not liable for any loss or damage incurred by the delivery provider. However, we will work with you to resolve the issue should this occur.
Your order may be cancelled by you, the client, for any reason, providing your order has not been sent to print. Please note, this will result in the loss of your non-refundable design fee, unless otherwise agreed by, and at the discretion of Dimitria Jordan.
If your order has already been approved and sent to print, your order cannot be cancelled and you will not be eligible for a refund.
If your wedding is postponed for any reason, your order will be honoured at the new date.
Any prices will remain the same as agreed for your original date, providing your new date is within 12 months. After 12 months, and if our prices have changed within this time, you may be charged an additional cost based on the rate of inflation.
If your wedding is postponed, and then cancelled at a later date, please see above regarding cancellation.
Due to the personalised nature of wedding stationery, we do not offer refunds. We work closely with you at every stage to ensure you are 100% happy with your wedding stationery, as well as ask you to approve designs during the design process, as well as before sending to print.
Design and Copyright
Our designs are not available in digital form or for download.
Dimitria Jordan own, and retains rights to, all the designs it creates. Designs cannot be reproduced, copied, disassembled, modified, distributed or used to create derivative works. Any unauthorised use of designs from our website, social media, or from client proofs (which are for review only), will be considered a violation of the intellectual property rights of Dimitria Jordan.